CareHive Healthcare India – Our Privacy Commitment

At “CareHive Healthcare India”, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the personal information you share with us through our website, mobile applications, and other digital platforms.

At www.carehive.in, accessible from https://www.carehive.in, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by carehive.in and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they share and/or collect on carehive.in.

Consent

By accessing or using our website www.carehive.in, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

Information We Collect

“CareHive Healthcare India” may collect your name, email address, phone number, postal address, city/state, appointment details, healthcare requirements voluntarily shared by you, payment-related information where applicable, and any information necessary to provide our healthcare products and services.

When you register a medical device for warranty, service, maintenance, or technical support, we may also collect device-related information such as product model, serial number, purchase details, and service history to provide after-sales support and comply with regulatory requirements.

Sensitive Health Information

As a healthcare services provider “CareHive Healthcare India” may receive medical or health-related information voluntarily provided by you while requesting healthcare services, medical devices, consultation, or support. Such information will be treated as confidential and used only for providing healthcare services, responding to your enquiries, improving patient care, complying with applicable laws, or with your explicit consent where required.

How We Use Your Information

Your information may be used to respond to enquiries, provide healthcare services and product information, process appointments, improve our website and services, send important updates, and comply with applicable legal requirements. We do not sell or rent your personal information.

Legal Basis for Processing

“CareHive Healthcare India” processes personal data based on your consent, contractual necessity, compliance with legal obligations, and our legitimate business interests in delivering healthcare services.

Confidentiality and Data Protection

“CareHive Healthcare India” implements appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, misuse, disclosure, alteration, or destruction. Access is limited to authorized personnel and trusted service providers under confidentiality obligations.

Information Sharing

“CareHive Healthcare India” may share your information only in the following circumstances:

We do not sell, trade, or rent your personal information to third parties for marketing or commercial purposes. Personal information is shared only as described in this Privacy Policy and only when necessary to provide our services or comply with legal obligations.

Cookies

Our website www.carehive.in uses cookies to improve your browsing experience, remember preferences, analyze website usage, measure marketing effectiveness, and enhance website performance. You may manage or disable cookies through your browser settings.

Third-Party Services

Our website www.carehive.in may contain links to third-party websites. These websites operate independently and have their own privacy policies. “CareHive Healthcare India” is not responsible for their privacy practices. You can choose to disable cookies through your browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

Data Security

“CareHive Healthcare India” uses industry-standard security measures, including secure servers, access controls, and regular monitoring. However, no internet transmission or electronic storage method can guarantee absolute security.

Children's Privacy

Our website www.carehive.in is not intended for children under 18 years of age. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. We do not knowingly collect personal information from children without appropriate parental or guardian consent. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Your Rights

Subject to applicable laws, you may request access to, correction or deletion of your personal information, withdraw consent where applicable, or contact us regarding privacy concerns.

Under the Digital Personal Data Protection Act, 2023 (India), you have right to:

Data Retention

“CareHive Healthcare India” retains personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, provide our healthcare services, comply with applicable legal and regulatory requirements, resolve disputes, and enforce our agreements. When personal information is no longer required, it is securely deleted, anonymized, or disposed of using appropriate safeguards.

Changes to This Privacy Policy

“CareHive Healthcare India” may update this Privacy Policy periodically. Revised versions will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised policy.

CareHive Healthcare India will acknowledge your grievance promptly and aim to respond within 30 working days, subject to applicable laws.

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